We provide telemedicine consultations and medical travel assistance. You can access qualified doctors for various medical concerns through our platform.
Telemedicine allows you to consult with doctors online via video/voice calls. You can book an appointment through our platform, and a licensed doctor will attend to you from the comfort of your home.
Simply visit our website and click on the “Sign Up” button. Follow the prompts to create a patient account.
Yes, we prioritise patient confidentiality and ensure your data is safe and protected.
After signing in, you can browse through our list of doctors by specialty, select a preferred doctor, and book a consultation at a time that suits you.
Yes, to reschedule an appointment, please send an email to info@arubahhealthcare.co.uk with your appointment details and preferred new time. Our team will assist you in coordinating the rescheduling with your doctor and confirming the new appointment. Please refer to our terms of service for any applicable fees. To reschedule without any fees, please ensure you do so at least 48 hours ahead of the appointment.
Yes, you can cancel your appointment directly from your account dashboard. Simply log in, go to the “Appointments” section, and select the appointment you wish to cancel. Please refer to our cancellation policy for any applicable fees. To cancel without any fees, please ensure you do so at least 48 hours ahead of the appointment.
If you miss your appointment, you may reschedule it through the platform. However, please note that missed appointments will incur a fee as described in the cancellation policy.
Ensure you have a stable internet connection, a working camera, and a quiet environment for the consultation. Have your medical history and any relevant information handy for the doctor.
Yes, you can browse available doctors and select the one you prefer based on their specialty, experience, and availability.
Medical travel assistance provides patients with the support of an experienced medical doctor who accompanies them for international travel. This service ensures peace of mind, knowing that a knowledgeable professional is with you every step of the way. To request this service, simply fill out the travel assistance form on our platform, and our team will guide you through the process.
We currently assist with medical travel to the UK, Europe, US, Canada, and the UAE. More destinations may be added in the future.
Payments can be made through the platform using a secure payment gateway. You will be required to complete the payment before the consultation begins.
Refunds are available depending on the timing of the cancellation. Please refer to our refund policy for more information.
If you’re unable to access your account, try resetting your password using the “Forgot Password” link on the login page. If the issue persists, please contact our support team at info@arubahhealthcare.com for further assistance.
If you encounter technical issues during a consultation, please inform our support team immediately. We will assist you in resolving the issue or rescheduling your appointment.
Connecting patients with expert Nigerian doctors for virtual care and seamless international medical travel.