Overview

 

This Privacy Policy is between Arubah Healthcare (hereinafter also referred to as “we,” “us,” or “our”) and you, and it constitutes our commitment to your privacy when you use our services.

We are committed to protecting your personal data and privacy rights in compliance with the Nigerian Data Protection Regulation (NDPR), which requires greater accountability and transparency in handling personal data. This Privacy Policy explains how and when we collect your personal information, why we collect it, how we use it, and your rights concerning the information collected.

 

1. Your Privacy Rights

1.1 This Privacy Policy outlines your privacy rights regarding our collection, use, storage, sharing, and protection of your personal information.

1.2 You can exercise the following rights concerning your personal data with Arubah Healthcare:

• Right to be Informed: We must tell you what data of yours is being collected, how it is being used, how long it will be kept, and whether it will be shared with any third parties.
• Right of Access: You have the right to request access to your data. You can do this by contacting Arubah Healthcare via the contact details provided below.
• Right to Withdraw Consent: If we have collected your data based on consent, you have the right to withdraw it at any time. Note that this could affect our ability to provide you with services.
• Right to Rectification: You have the right to have your data corrected where inaccuracies or incompleteness have been identified.
• Right to Erasure (“Right to be Forgotten”): If you request your data to be erased, we will assess whether this can be done without affecting our ability to provide future services or fulfil legal obligations.
• Right to Restriction of Processing: You can ask us to restrict the processing of your personal information in certain circumstances. We will evaluate your request and inform you accordingly.
• Right to Data Portability: Where personal data has been collected based on consent or contract, you have the right to receive the data in an electronic format.
• Right to Object: You have the right to object to the processing of your data in specific circumstances.
• Right to Complain: You have the right to lodge a complaint with our Data Protection Officer. We will work with you to resolve any complaints to a satisfactory conclusion.

 

2. Collection of Personal Information

2.1 We collect personal data directly from you through the information provided on our telemedicine platform, application forms, or other interactions.

2.2 Automatically collected information may include but is not limited to data about the pages you access, computer IP address, device ID or unique identifier, device type, geolocation information, computer and connection information, mobile network information, statistics on page views, traffic to and from the site, referral URL, and ad data.

2.3 Generally, personal data collected includes (but is not limited to) your name, address, phone number, email address, date of birth, and information necessary for providing telemedicine services.

 

3. Consent

3.1 By accessing our website or using our services, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.

 

4. Use of Personal Data

4.1 We use your personal data to:

• Facilitate the provision of telemedicine services.
• Verify your identity and authenticate your access.
• Process your information to deliver personalised care.
• Improve our services by analysing usage data.
• Comply with legal requirements or respond to lawful requests from regulatory bodies.

 

5. Cookies

We use cookies to collect data on website usage, which helps us improve user experience. Cookies do not identify you personally, and you can control or disable cookies through your web browser settings.

 

6. Protection of Your Personal Information

We implement various security measures to protect your personal data, including encryption, access controls, and physical security measures. Although we strive to ensure the security of your data, we cannot guarantee absolute security. We will notify you and any applicable regulator of a breach where legally required.

 

7. Sharing of Your Information

7.1 We respect your privacy and will not sell, give, or trade your personal data to third parties for marketing purposes. We may share your information with:

• Healthcare providers involved in your care.
• Regulatory bodies or government agencies as required by law.
• Third-party service providers who perform services on our behalf, such as IT support or payment processing.

 

8. Data Protection Principles

We adhere to the data protection principles set out in the NDPR, ensuring that your personal data is processed lawfully, fairly, and transparently.

 

9. Retention of Your Personal Data

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, or policy requirements.

 

Contact Information

For any questions or concerns about this Privacy Policy, or to exercise your privacy rights, please contact us at info@arubahhealthcare.co.uk.

 

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This Privacy Policy was last updated on 16 September 2024. We may amend this policy at any time by posting a revised version on our website.