Introduction

By using the services provided by the platform located at https://arubahhealthcare.co.uk/(the “Platform”), you (the “User”) agree to adhere to and be bound by the following Terms and Conditions, as well as all future modifications thereof. References to “we,” “us,” or “our” refer to Arubah Healthcare. References to “you” or “your” refer to any person using the Platform.

 

A. General

By accessing and using this website, you agree to act in accordance with these Terms and Conditions. If you do not agree with their content for any reason, you should immediately cease access and/or use of this website.

Please be aware that if you violate any of the terms included herein, your right to access and use this website will be immediately terminated, and where applicable, we may proceed with legal action.

We reserve the right to make changes to the Terms and Conditions from time to time without prior notification. The amended Terms and Conditions take effect from the date they are published on this website. Therefore, you should review them each time you visit this website, as continued access and use of the website represents your acceptance of the changed Terms and Conditions.

Arubah Healthcare reserves the right to use the personal data you enter on this website to contact you directly and send communication relevant to the scope of services provided by the health professionals collaborating with this platform, in accordance with our Privacy Policy.

 

B. Our Services

Arubah Healthcare offers an online service for medical and other health-related video consultations, enabling access to health professionals via video conferencing. During consultations, a personalised evaluation of your medical history and health data is performed, including medical advice, prescription of medications, and/or recommendations for in-person consultations or emergency services as needed.

Our services also include medical travel assistance, providing guidance and support to patients traveling for medical purposes.

All health professionals collaborating with Arubah Healthcare are fully qualified to practice in Nigeria and are registered with their respective Professional Bodies and Regulatory Entities.

NOTE: Arubah Healthcare is fundamentally a consultative service and should not be used in medical emergencies or situations where immediate physical examination or personal contact with a health professional is necessary. This service does not replace the usual healthcare provided by General Practitioners or Hospitals and is not intended for emergency medical or psychological situations.

In emergencies, you should consult a health professional in person, visit the nearest emergency department, or call the national emergency number in your country.

 C. Access and Use

The online consultation service operates based on prior scheduling and assumes full payment of the consultation fee for its execution. If you encounter technical difficulties during the booking process, please contact us by sending an email to info@arubahhealthcare.co.uk for assistance.

For children or young people under the age of 18 to use the online consultation service, their legal guardian must give their consent during the pre-booking of the consultation on our website. The legal guardian must start the consultation with the minor and provide proof of identity and their relationship with the patient.

The user is responsible for the accuracy and authenticity of the data provided.

A user booking a consultation on behalf of another individual is responsible for ensuring that the provided data is up-to-date and true and that the person who will benefit from the online consultation agrees with the booking and with these Terms and Conditions and Privacy Policy.

Upon receipt of payment and the issuance of the corresponding invoice, a notification will be sent to the user confirming the scheduled consultation.

We reserve the right to suspend, limit, or terminate your access to this website at any time, as well as to change the access method or even the format of the consultations, or other products or services that you have purchased, by making them available through other platforms or even in file format, to ensure access for the agreed time from the purchase date.

Likewise, we reserve the right to present, delete, edit, withdraw, or modify any data, content, materials, or information displayed on https://arubahhealthcare.co.uk/ or any product associated with Arubah Healthcare at any time.

 

Please also be aware of the following:
The user is responsible for ensuring the necessary conditions for the consultation, such as internet access, battery life, a computer or mobile device with a camera and microphone, software updates, and a location with the necessary privacy. Arubah Healthcare is not liable if these conditions are not met by the user, and as a general rule, there is no refund or rescheduling of the consultation if it is not carried out or is incomplete.

The health professional will begin the consultation at the scheduled date and time and may open the consultation room up to 5 minutes before. The patient should access the room and request to enter at the scheduled time. A tolerance of 10 minutes is given. In case of delay without prior notice and after the tolerance period, the consultation is considered terminated without a refund, so punctuality is crucial.

 

D. Online Video Consultations

Our online consultations are conducted via video call on a secure platform.

The identity of the patient is verified by the health professional at the start of all consultations.

Consultations will be conducted in English.

During the consultation, all relevant health information regarding your clinical situation shoud be provided, as well as clarifications regarding any prescribed medication.

It is crucial that you provide your complete medical history and do not omit any information, as this could delay or alter the diagnosis.

The clinical decision of the health professional is based on the information provided by the patient; therefore, the accuracy and truthfulness of this information are essential for appropriate care. Arubah Healthcare is not responsible for situations arising from false, inaccurate, or outdated information provided by the patient.

The health professional may refuse to continue the consultation if the patient does not comply with established rules, attempts to obtain medication for resale or inappropriate use, insults or threatens the health professional, lacks the minimum conditions necessary for the consultation, does not provide a calm, quiet environment with a high degree of confidentiality, or for other reasons that make the professional uncomfortable. If the patient has a poor internet connection and the online consultation is not feasible, the professional reserves the right to terminate the consultation and/or reschedule.

Following each service, you will have the opportunity to leave a review about the professional with whom you had the online consultation. Your review should be concise and not contain discriminatory, offensive, or defamatory language.

 

E. Payment

Payment for the consultation can be made via debit/credit card or other accepted payment methods. The payment should be made at the time of booking to validate the appointment. If payment is not received, the consultation will not be scheduled, and the slot will remain available for other patients.

F. Cancellation, Rescheduling and Refund

Appointments can be cancelled 48 hours or more before the scheduled time without penalty.

• Cancellation 48 Hours or More Before Appointment: You are eligible for a full refund, which will be processed within 3-5 working days.
• Cancellation Less Than 48 Hours but More Than 24 Hours Before Appointment: A cancellation fee of 25% will be applied. Your appointment cost, minus the cancellation fee, will be refunded within 3-5 working days.
• Cancellation or Rescheduling Within 24 Hours of the Appointment: No refunds will be provided.
• Failure to Attend Appointment Without Prior Cancellation: No refunds will be provided.

To reschedule an appointment, the original one must be cancelled, and a fresh booking made.

 G. Response to Inquiries and Operating Hours

All contacts should be made exclusively by email. Inquiries made on non-working days (bank holidays, weekends, or during holidays) may be delayed.

For the purpose of responding to emails and messages on the platform, our customer service operates on weekdays from Monday to Friday, 9 am to 5 pm (UK time).

H. Permitted Use of Our Website

Access to and use of this website are permitted for personal, non-commercial purposes, meaning the website must only be accessed and used directly by private individuals. Access and use of this website for purposes beyond personal, non-commercial use are strictly prohibited.

You may not use this website:

• In any unlawful, fraudulent, or commercial manner;
• To gain market insights about brands or specific digital influencers;
• To harm, abuse, embarrass, defame, slander, threaten, or harass another person or entity, or in a way that invades someone else’s privacy or is obscene, offensive, hateful, indecent, inappropriate, objectionable, discriminatory, or damaging as determined by us;
• To modify or reverse engineer any part of the website;
• In a way that interferes with, disrupts, or imposes an unreasonable or disproportionately large burden on our communications and technical systems as determined by us;
• Using any automated computer code, process, program, robot, web crawler, spider, data mining, trawling, or other ‘screen scraping’ software, system, or program.

I. Intellectual Property Rights

The rights to the information, content, and materials on this website belonging to Arubah are owned by Arubah Healthcare. You may print, copy, download, or store excerpts of content, material, or information from these platforms for your personal use. You may not reproduce, in whole or in part, the content of this website or any material from the aforementioned platforms, nor use the content, in whole or in part, for commercial purposes, even with due credits attributed.

J. Disclaimer of Liability

We make all reasonable efforts to ensure that information transmitted via the website is correct and to rectify any errors or omissions as soon as possible when notified of them. We appreciate that if you detect any communication slip, you contact us immediately so we can promptly update and/or rectify the information if necessary.

However, we do not take responsibility if information, materials, and third-party content on the website are inaccurate or if there are any errors or omissions in the data. Some of our channels may provide you with access to third-party websites. You are fully responsible for any use of such websites and for any decision to obtain or refrain from obtaining any of the products or services mentioned on such websites. We make no representations or warranties about the content, completeness, or accuracy of these links or the sites linked to this site, which are not under our control.

 

By using this platform, you agree to comply with these Terms and Conditions.